VM
Valerie M
1 reviews | Active since Feb 2014
07 Mar 2016, 16:37
PAYMENT
LONG STORY SHORT TRIED TO PAY USING MY CARD PAYMENT WAS DECLINED TWICE, ENDED UP PAYING CASH. AFTER I LEFT SAW THAT PAYMENT WENT OFF TWICE. WENT BACK MANAGER SAID PAYMENT WAS RELEASED BUT NOT RECEIVED AND SHOULD AUTOMATICALLY BE REVERSED AND WILL BE BACK IN MY ACCOUNT. WHEN I CHECKED MY STATEMENT PAYMENT DID GO OFF. TRIED CALLING THE STORE NO ANSWER. CALLED THE CALL CENTRE SAID A SMS WITH THE REF OF MY COMPLAINT WILL BE SENT TO ME AND THE MANAGER WOULD CALL ME. I'M STILL WAITING FOR BOTH. I CANNOT GO TO THE STORE AS I DON'T LIVE IN THAT AREA. CAN MY COMPLAINT BE RESOLVED ASAP
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Mugg And Bean's replyOfficial
08 Mar 2016, 12:08Hello vvmoodley,
Thank you very much for taking the time to report your experience with our Forest Hill branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Forest Hill branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply08 Mar 2016, 12:08
Official
Hello vvmoodley,
Thank you very much for taking the time to report your experience with our Forest Hill branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Forest Hill branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,