Pathetic Management and OLD FOOD

I wish I could make this zero stars. Let me tell you what happened, then you can make up your mind.

On 22 July 2021 at around 15:00 we went to Blue Route Mall and decided to have lunch at Mugg and Bean. The waitron receiving us was very friendly and welcoming and gave us stellar service. The food arrived and I rather enjoyed my meal. I had a smoked salmon bagel. My partner had a burger with avo, bacon and feta. The sauce was rancid.

We asked to speak to the manager, and our waiter promptly set forward to fulfil the request. He would arrive moments later, phone in hand, very politely letting us know that the manager is not in the store at the moment. She's on smoke break.

Quite some time later, the manager did arrive. Her name is Candice. To which my partner asked her, "Why am I waiting for you so long?" on which she rep****, she was in the toilet. This was a blatant lie, as we had already learned from the waiter that she was on smoke break. She approached us firstly with a hostile and unfriendly demeanour. My partner politely asked her to taste the sauce, as he was not sure if is was a taste that was supposed to be in the burger. She bluntly stated she did not eat pork as she is allergic. When my partner informed her that the sauce was rancid, she would vehemently insist she saw the cook make the sauce herself this morning.

I tasted the sauce myself. It was rancid!

Upon taking the remaining half of my partners burger, she turned around and reprimanded the waitron right in front of us. "Why did you tell the customers I'm on smoke break!" was clearly audible. The waitron would return later to our table, his sunny smile no more. I don't know what happened in that back office, but he continued to give us friendly service.

We paid and left. Not two hours later I got sick and vomited! Around 18:00 my partner got sick as well.

We still had take-away cake, strawberry cheesecake and chocolate cake, that we could not enjoy as it was OLD!!!!!!

How dare Mug and Bean serve old food to customers! I'm highly disgusted in your product and managerial service! Clearly your management needs training and your kitchens need a clean out! You don't deserve the support of your customers!!!!