1 reviews | Active since Nov 2013
Over 7 hours and many phone calls to deliver 2 ****ins
Placed an order with Mr Delivery for Mugg and Bean Cresta at 13:27, at 20:11 I still don't have the correct order delivered. The driver keeps returning with items I did not order.2) "Just accept what M&B has given you because I have been driving back and forth with incorrect deliveries to you," - Mr. D driver 3) "You said you are sending the Mr D driver back to M&B Cresta, where is he" - M&B Cresta
Highly frustrated. I a customer expecting the correct order. Dispatching the order as per the order details is not my responsibility, neither is the driver's whereabouts. I have spent more money on phone calls to try and get my order - "Delivery" service is costing me way more than it should. I have received the following responses from both Mugg and Bean (M&B) and Mr. Delivery (Mr. D) driver: 1) "We delivered an order that costs more than you actual order; how will you settle the shortfall" - M&B Cresta
Does it really take over 7hours to deliver.......ridiculous.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
