MO
Morne O

1 reviews | Active since Jun 2015

06 Jun 2015, 17:09

Not good enough if you're only two people

A friend and I visited Mugg and Bean Rosebank Mall this Saturday morning. The restaurant and mall were busy and we were made to wait by the entrance to Mugg and Bean. When tables were available in the outside area (where passers-by can literally look you in the face whilst you eat), we were offered these, but decided to decline and wait for seats inside. (A group of people in front of us the same - asking for seats inside rather than outside). After waiting, we were taken to seats inside, only to find that these seats were practically inline with the stairs leading to the kitchen (i.e. constant waiters running past) and was placed in such a manner that the people seated at the table next to us might as well have shared the same table. When I saw a booth open up in the area downstairs, I told my friend that we should go and sit there. We therefore got up and went to sit at the booth - a lot more out of the way from the traffic, quieter and also a bit more private. We had barely sat down when a gentleman approached us and said he is sorry to be \rude"but we had to move back to the seats by the kitchen. Needless to say"

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Replies (1)
Mugg And Bean
Mugg And Bean's reply08 Jun 2015, 13:32
Official
Hello moberholzer,

Thank you very much for taking the time to report your experience with our Rosebank Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards
Mugg and Bean Customer Care