KT
Kaylin T
1 reviews | Active since Feb 2016
17 Feb 2016, 20:12
Non family friendly restaurant
I was having lunch with my boyfriend and 9month pld son. When my boyfriend asked for a highchair, a wooden one was brought to is with no support or safety straps. Kids being kids, my son managed to stand up and get his leg got caught in the chair and it proceeded to hurt him badly. With a screaming child, the manageress said that this was the only child friendly chair that head office supplies. I feel this is not a family restaurant. I am highly disgusted with they take on child safety.
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Mugg And Bean's replyOfficial
18 Feb 2016, 12:24Hello SemperFidelis,
Thank you very much for taking the time to report your experience with our Vaal Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Vaal Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Mugg And Bean's reply18 Feb 2016, 12:24
Official
Hello SemperFidelis,
Thank you very much for taking the time to report your experience with our Vaal Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Vaal Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care