1 reviews | Active since Dec 2010
No Service - Unacceptable
I logged a complaint on the 24th of April 2018 on your website. On the 30th of April 2018 I received a Case Number. On Monday 7 May 2018 I have still not received any feedback. I have e-mail Leanne Parker and complaint further. No one is interested in resolving my concern. Please get your CEO to call me so we can resolve my problem. If you call me from a Call Centre or you are a "so-called" Manager I will drop the phone in your ear. I expect a call from your CEO
Hi Nardus, we are sorry for the wait. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from our team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Hi Nardus, we are sorry for the wait. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from our team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***