AB
Ashley B
1 reviews | Active since Mar 2015
03 Mar 2015, 21:16
NO SENSE OF URGENCY
I am a regular customer at mugg and bean as well as mugg and bean on the move. I have found that the mugg and bean on the move in melkbos Total Garage Gas Station has given my self and my fianc? slow service as well as COLD cuppachino's, the cuppachino's and hot Milo's are never creamy, the cuppachino's seems to never have the coffee aroma as well as coffee taste, totally unacceptable. Absolutely pathetic! Need to up your game! Urgently! You're losing many customers if this service carries on. Sunday was the most recent time we have been there and that was the last straw. We'd rather travel to the Tableview Total gas station which has given countless great coffee and service.
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Mugg And Bean's replyOfficial
05 Mar 2015, 09:07Hello Ms_Botes,
Thank you very much for taking the time to report your experience with our Melkbosstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Thank you very much for taking the time to report your experience with our Melkbosstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Mugg And Bean's reply05 Mar 2015, 09:07
Official
Hello Ms_Botes,
Thank you very much for taking the time to report your experience with our Melkbosstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office
Thank you very much for taking the time to report your experience with our Melkbosstrand branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Head Office