No Management S**** Whatsoever

On Sunday 17 Dec we visited and enjoyed breakfast with coffee. We settled the bill with Zapper. On leaving the restaurant the waiter confronted us saying the payment did not go through. We had both Zapper message confirmation and FNB Bank confirmation that the payment had been deducted from our account. We asked to speak to a manager who could offer no explanation except that he had no record of our payment. After what seemed a long time waiting for the manager to suggest a course of action and standing under observation by other guests in the restaurant, a lady appeared from behind the counter and said the payment confirmation had in fact come through. We are both employed in computer network reliant industries and appreciate there are issues on occasions. However when Mugg and Bean treat there customers as bilkers rather than customers who are the very reason for their existence it demonstrates a complete lack of ability to manage a business. We can assure you that we will not again visit this particular store again. We complained to Mug and Bean and received a Case number of 349755 on 18 December 2017. Since then we have heard nothing further suggesting that Mugg and Bean are ignoring the matter in the hope it will go away.