EE
Eugene E
1 reviews | Active since Mar 2009
28 Feb 2016, 08:49
No Feedback from Head Office
Om 25 January, I sent an e-mail to the franchise division to complain how badly I was treated at their franchise on Gaborone, where I was charged for something I never received. I have not even received a reply and it is now over a month later. If that is how Mugg and Bean Franchise division treats complaints, it is no wonder the franchise I visited was so poor. Since sending that e-mail, I have passed two different Mugg and Bean branches and not gone in. I have gone to the competition, which is where I am right now. Until Mugg and Bean makes amends as per the e-mail I had sent over a month ago, it will not see me again.
Helpful (0)
Replies (1)0
Replies (1)
Mugg And Bean's replyOfficial
29 Feb 2016, 13:49Hello ubuhlalu,
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Mugg And Bean's reply29 Feb 2016, 13:49
Official
Hello ubuhlalu,
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care