1 reviews | Active since May 2014
No clue Mugg & Bean Secunda!!
<p>After receiving 2 vouchers for coffee and ****ins, I set off for the local Secunda branch for a quick cuppa. First, when I requested a cheese and bacon ****in from the options given to us, it was suddenly not an option and I was requested to choose another, which I did. I then requested the coffee for my wife to be changed for tea as she cannot have coffee (which is a cheaper option). Next minute another waitress turned up at the table saying the swop is not allowed. This was the cherry on the cake and we left the establishment. We felt like we were being treated as beggars!! Very poor from the Secunda branch!! Go to the cities and learn your trade!! You have no clue!!!</p> <p> </p>
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Secunda branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care