New Market Mugg and Bean - what a let down

We went to Mugg and Bean New Market for brunch on Monday 1 April 2024. I am a great fan of Mugg and Bean and regularly go to the Brackenhurst and Meyersdal branches. I ordered a Caribbean Mocha ( which is my usual hot drink of choice ) it arrived in a miniature mug, nothing like the other branches, it was cold and it tasted like i was drinking plain milk. I ordered a toasted cheese and tomato on sourdough, i got a toasted sandwich that had literally a tables**** of grated cheese plonked in the middle, not even melted, yet the outside was toasted quite dark. When i opened it to add salt and pepper and saw what it looked like inside, i politely asked the waiter if he could please return it to the kitchen and reiterate that it is a toasted CHEESE. he returned a few seconds later, the kitchen took cold grated cheese, put it on the bread and sent it back to me. I then told the waiter to take it away as there was no way i was eating that. We then ordered a slice of Lemon Meringue, the crust of the Lemon Meringue tasted like a braai grid and it had a harsh chemical smell to it. We called the manager, who showed no interest while we were talking to him, he was watching people walk past and at no time even bothered making eye contact with any of us, we asked him to taste, which he was not interested in doing, he took it back to the kitchen, came back 5 minutes later and asked if they should give us a slice of the "fresh" Lemon Meringue, which we refused. Needless to say, the Mugg and Bean in New Market will never see me again.