Never Again.

A Day of Celebration became a day of disappointment..!!<br> On 27 April 2015, My wife and I decided to go to the local Mugg & Bean (Savannah Mall Polokwane) to have lunch for my birthday. <br> The restaurant was not very busy, with customers at maybe 4 or 5 tables. We were sat down, ordered cappuccino and then the waiting game began... <br> We waited 10 minutes for our drinks to be served only to find that our cappuccinos already gotten cold.. Accepting thing for what they were, we ordered our lunch.. A few minutes later customers were sat down at a table behind us. They have already received their food while we were still waiting for ours. By the time we received our food (30 minutes later) it was ice cold. When I tried to get someones attention, only to see management and staff in the corner of the restaurant entertaining themselves on their cellphones.<br> <br> Complaining about bad service and cold food did not solve the issue and then they expect you to pay the bill with a smile on you face...<br> <br> One thing is for sure, Mugg & Bean might not miss my business but if that is the quality of the food and service I can expect form them, then they will not see me again....!!!