1 reviews | Active since Jul 2016

21 Apr 2018, 18:49

Nail in my meal

?????? I ordered food to go at M&B Forest Hill and I found a freakin nail in my meal. Now I can barely eat the food that I ordered from you guys. Now I can confirm that I don’t like M&B. I thought I would give it a chance today, but I was taken back and reminded of why I never liked it. You are the worse

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Replies (1)
Mugg And Bean
Mugg And Bean's reply23 Apr 2018, 13:51
Official

To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Mugg & Bean Team
Customer Care Line: ***