My Morning Was Not Made

As an employee of a No 1 brand at sandton city, I was taught customer service is our main concern. This morning, like every other morning I decided to try a M&B scone other than my norm chocolate chip ****in. The scone didn't taste so good, but that's okay..I took it back and was helped by the Manager Carl Francis...he gladly took the scone back and offered to get me something else. Me standing and waiting for my meal would have taken up company time so I went back to my store and waited for my order...about 45 minutes later I called to find out what's happening as I did not receive my food yet..And then the food arrives, I made it clear to Carl...NO TOMATO...and my breakfast had tomato in it...which I am allergic to. At this point hungry and angry, I gave my food away as I could not eat it. Feeding another mouth is not a problem to me but receiving such service from someone who runs the show angers me. Listening, Timing and customer service is most definitely just as important in a restaurant like it is in a clothing store. Very disappointed