VR
Vuyokazi R

1 reviews | Active since Jan 2011

20 Feb 2016, 21:57

My mom being asked whether she paid

This afternoon I dropped my mom and aunt in Canal Walk, for a lunch date. They chose to go to Mugg n Bean, BAD MOVE. They were served, had their lunch, paid, and walked into the mall. Little did they know that they were being followed by a waitress. She stopped them while inside Stuttafords, and asked \mama, did you pay\". No greeting, no apology, straight to the reason why she was following them. My mom asked her to repeat herself, she responded \"mama, manager ask me to ask you, did you pay\". Still my mom could not understand. They walked back to the store, again the manager asked \"lady, did you pay? I cant seem to find your receipt\"<br> Why would they allow them to walk out the store without paying? Had my mom not had proof of payment, what would have happened? My mom is soo humiliated being singled out, and followed to Stuttafords for payment!!! The manager still feels that a ****in or two is suffice to ease the humiliation caused unto her!!!!!<div><br></div><div><em>(Report edited by Hellopeter.com)</em><br><div><br></div><div><br></div></div> "

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Replies (1)
Mugg And Bean
Mugg And Bean's reply22 Feb 2016, 12:16
Official
Hello Gqweng,

Thank you very much for taking the time to report your experience with our Canal Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Mugg and Bean Customer Care