Multreatment

On 3rd April 2024, I was accompanying my daughter to board a flight from East Lonfon King Hintsa Airport to Cape Town Airport. On arrival at the the EL Airport at 7.55 am and I called my husband from my daughter's cell foin who was on the packing lot to come and join us for coffee but declined for some reasons. We were directed to a couch with my daughter by an attendant at the restaurant mentioned. My daughter would not be dining bcoz she was to be on board soon, and ordered breakfast and coffee. We had to wait for longer to be served and ultimately coffee was brought there was no milk as order so Had to wave hands forever for the lady to bring me milk. Ordered was also a breakie, while waiting mostly about 2 minutes it arrived. Then my daughter seeing that she was getting late wanted to pay and we looked for a lady who was serving us and she kept on going up and down being busy with whatever she was doing. Seeing that my daughter was nervous wanting to pay and leave me to the gate pass as she had already checked in the previous evening. She eventually stood up and searched for the lady whom she has found by the window at the far end and with her card she paid and came to collect her bags by me and left furious in a hurry. Left alone to finish my meal I went to watch the boarding from the window and did not see her and I thought she had already boarded but to my surprise she called and told me she has missed the flight and was down stairs. From hearing that I immediately went to the restaurant still upstairs before even seeing my daughter in person and asked to see the manager and of Mugg and Bean from one guy also working there. She came and recognized me as the place she had earlier in our ordeal of waiting for their pathetic service asked us if we have been assisted to which we rep**** that there was a lady serving us. I explained that my daughter has missed the flight due to their poor service and she was do worried and apologized and alluded that it was their fault and she was very sorry. I then went down to find my daughter in the line to the FlySa window to be assisted. We then reached the consultant who outlined that we need to pay R1500+ more to be able to book later flight and a also for the next day and only R500 for the flight Friday. Inquiring about the stand by, she said we would be paying R300 and that it is not guaranteed and we could forfeit everything afterwards. Angry and disappointed we told the lady that we will be back and headed back to the restaurant and again summoned the lady manager who came and told her about the news of paying more being that this resulted to their poor bad service she again apologized and said she was going in again to her superior and my daughter was busy then making calls to her work that she is being delayed in East London shemight not it to work on the day. The lady came out and asked us to go to the airline manager downstairs where she went in alone to explain whatever we don't know whilst we again joined the quee as we had be told that we had until 9 50 am to make a decision. Again we got another nightmare when we were supposed to be assisted when the lady was waiting for a gentleman on the phone talking and because we were running out of time I pleaded with the lady to assist us because the guy she was *assisting* was seemingly battling to get through the help he was looking for on the other side.. We pleaded with the lady to pls help us saying she was busy but we said the gentlemen was struggling wuth what she was inquiring and seeing that the lady did not careless I approached the guy myself and asked him to afford us to be assisted while he is still doing his inquiries on the phone and she agreed and I thanked him a lot then I was assisted into altering and adding R500 for the Friday flight. Eventually the restaurant manager came out from the managers office and still worried said that she was going back at her workplace trying to help ofcourse. In the few minutes that followed the flight manager came and recklessly asked us to explain ourselves infront of everybody and we asked her to come out in the foyer because she was going to disturb even the operations there. She did not want to listen and I explained as I hv said not wanting to.listen saying she was there when my daughter was turned from the flight and I had no explainition of what transpired there as I only narrated my earlier ordeal with Mugg and Bean. My daughter explained her part by the gates where the manager was avading every detail of responsibility . She left for the Restaurant to do whatever and we joined the AcSa security who explained their cause to my daughter that the delay was manley caused by the fact that they the security have a broken check point that is why mydaughter might have been in the long line they are using 1 point instead of two. But at who's expense now. In conclusion the manager of airline came back now having times that she said were shown to her by the restaurant management without us involved and the confidential information without us. In all ernest I feel the restaurant was to blame but seeing that every service provider (restaurant, airline and security) was passing the buck and covering for each other. To my foolish thinking I thought the restaurant manager was coming with us downstairs in the very first lace to beg the airline manager for a gauranteed standby as this whole scenario started with them. But it has transpired that they instead were conniving against us. My daughter has paid an extra 500 due to the restaurant's poor service and ignorance which the lady has apologized and took responsibility , my daughter gas to go to the doctor traumatized for a sick certificate with another added costs. We need justice and compensation for this whole thing.