KO
Kobus O
1 reviews | Active since Nov 2014
08 Jun 2015, 13:46
Multiple complaints from one order
On Sunday 7 June 2015, we had lunch at Mugg & Bean in Watercrest Mall, and I must say a pretty terrible first impression of the Mugg & Bean. I love Mugg & Bean, and never experienced anything like this before.<br> 3 complaints:<br> <br> The chicken in a cajun chicken wrap was so raw it was still pink!!!!<br> <br> My wife found half a sosatie stick inside her vegetable wrap, INSIDE!!!!<br> <br> My burger was about the same size as a R10 burger from KFC. It was tasty, but I know what Mugg & Bean burgers are suppose to look like, and this wasnt it.
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Mugg And Bean's replyOfficial
15 Jun 2015, 08:46Hello kobusoli4,
Thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,
Mugg And Bean's reply15 Jun 2015, 08:46
Official
Hello kobusoli4,
Thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our Watercrest Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,