****** service

We were serviced by Lilian who clearly had no concept of time. We were pretty relaxed but waiting more than 30min for milkshakes and ice tea were pushing it. Upon our order, she told us they were out of rolls required for our pulled pork torta rolls and would serve it on hamburger buns. We waited another 45min for our food. We were 5 people who got served our plates of food in drips and drabs, by the time four plates of food were finished the 5th plate only arrived. The food cold and stale. We asked to speak to the manager Lilian, who had her morning laughs and chats for more than 10min on the phone and clearly not an official call. It took her a good 15min to appear at our table with no explanation why people coming in after us, have long gone been served and left. She could also offer no good explanation why the cupboard doors where hanging from one hinge, creating a very poor image of this restaurant. Blame shifting followed. She took no responsibility for her staff member's poor performance or for the neglected interior of the restaurant. We've been around a couple of M&B Branches but this one is the worst.