Mugg 'n Bean - Waterfall Mall... ***...
I have always been a ravenous supporter of Mugg n Bean, but after today I might have just become your most displeased customer...
Waterfall Mall Mugg 'n Bean Branch We first arrived at a waiter (Clifford, who proceeded to be our waiter for the duration of this awful experience) stretched over the welcome desk and distasteful attitude, who then took us to a table and just dropped off the menus and left, no greeting or drinks, just left.
After about 10 minutes he came back (Still no intro?) and proceeded to ask us what we want? (I am not joking, that is what he asked, not can I get you something to drink or would you like to order..... Literally, what do you want? ***) I ordered a Berry Fizz and Big Ben Egg Benedict and my partner proceeded to order a coke and a Big Ben.
About another ten minutes go past, no ashtray (Though he could see that we are smokers and we did ask him for one?) and eventually our drinks get there, drops them off and walks away. At this point I am fuming, to call it "pathetic" service is still nicer than what I would actually like to say.
Eventually, he drops off the food, once again, no reaction, no drink refills, no ashtray.... nothing!
As always, the food was TO DIE FOR! But don't get excited just yet...
Eventually we eat, 30 minutes go by, still no word from our seemingly troubled waiter, no checkup, no refill, and no damn ashtray...
Another 15 minutes go past, at this point "Jy kan 'n eier in my holl kook"! no waiter, no checkup, no refill and still no ashtray.....
After another 5 minutes futilely trying to flag down any waiter to call our troubled son, I had enough... I stood up walked back inside found my waiter, he proceeded to look at me and my partner and walk away.... he walked away... HE. WALKED. AWAYYYYYYY! Not to another table, to go and chat at the waiter station... WHAT THE #^$*!!!!!
After I eventually managed to get our ever troublesome waiters' attention, I eventually asked for the bill. Waited at the waiters' station... Waited... Waited... Jeez, how long does it take to find a bill?!?! When I proceeded to pay by card, he asked me how much he should add as a tip, When I then declined to a tip and told him to put through the straight bill amount, he proceeded to click his tongue at me, yes, I sh@t you not.....
At this stage I could physically feel my blood pressure rising, I proceeded to leave or face assault charges, and trust me I was considering the latter.
I am a regular customer, and that does not mean I expect preferred treatment, but that does, however, mean that I am a paying customer and deserve to be treated with a bit of respect, or is that too much to be asked. In actual fact, most of the waiters who work at this branch knows me by name because I tip well, and I'm not full of sh@t.
What the hell is going on at this branch??? Either way, you have lost a client...