AH
Asanda H
1 reviews | Active since Mar 2019
10 Mar 2019, 10:10
Mugg n Bean La Lucia Mall serves off food.
Was served off chicken livers in December 2018 in store. In February 2019 I ordered from Mr Delivery app, (same store) a Cajun wrap. The wrap was dry and stale. I spoke to the manager who asked me to email her my concerns of which she never responded.
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Mugg And Bean's replyOfficial
22 Mar 2019, 15:17Hi Asanda
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Mugg And Bean's reply22 Mar 2019, 15:17
Official
Hi Asanda
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***