1 reviews | Active since Mar 2009
Mugg & Bean...no service!
I landed in Durban, needed breakfast so I went to what I mistakenly thought would be a good place to eat - Mugg & Bean. Huge mistake!!! I sat, being ignored by all the waiters as they walked past me continuously. I eventually called for the manager, Mr Xolani Mlambo. All he could say was sorry but seems like he would do nothing about the poor service except offer a free coffee.... Pathetic service! I fly through Durban at least once a month. ..I will make sure that Mugg & Bean never sees a cent of my money....anywhere in South Africa!!!!
Thankfully, Woolworths coffee is better than theirs, and so is their food. Thank you Woolworths!
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***