Mugg & Bean - Woodlands: The Shoulda, Coulda, Woulda company

I have worked in the IT (actual ICT) Industry my whole career and I'm obsessed with Processes, Systems and CX. Shortly, before my birthday I mentioned it to a waiter (at the outlet) and was assured that I'd get a notification in respect of my birthday. I wasn't convinced and the waiter mentioned he'd provide a slide of cake, should that not happen. I awaited with anticipation and, although I'd been to the same outlet numerous times since... I did not raise the issues. Today, I mentioned it to the manager (nice chap) who indicated that the birthday gift (slice of cake?) had expired. The manager 'worked' the M&B App (worst App in the history of worst Apps) and, as expected, it failed. No scanning etc. The manager checked for connectivity and, sure as nuts, the M&B Wi-Fi sign-in seemed to be 'stuck'. The manager advised it would work... and I mentioned 'Shoulda, Coulda, Woulda'.... and he smiled. Sure, as nuts, it eventually failed. I advised I'd be putting a review on Hello Peter with the title 'Mugg & Bean: Shoulda, Coulda, Woulda... but, it seems that a poor review was less costly than a slice of cake. In closing: The actual breakfast food was fantastic.... not so much the overall CX resulting from processes/systems that suck.... I'm also not 10, so the nonsensical gaming style of the App is a big Yawnfest...