MV
Mark V
1 reviews | Active since Mar 2009
11 Feb 2019, 12:37
Mugg & Bean (Victory Park)
Yesterday (Sunday) at the Mugg & Bean in Victory Park, the waiters stood about about 5 meters from our table having some kind of social meeting. Their noise was unbearable. I asked repeatedly that they would tone it down. They didn't, so the manager was called.
Although we paid for our meal, I regret paying. I chose this venue, then drove to the venue, to find that what the adverts and website promises is only partly true. Why not advertise the noise and disrespect shown to the paying customer as well?
I won't make this mistake again.
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Mugg And Bean's replyOfficial
09 Mar 2019, 13:37Hi Mark
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
Mugg And Bean's reply09 Mar 2019, 13:37
Official
Hi Mark
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team Customer Care Line: ***