MUGG & BEAN TERRIBLE CLIENT SERVICE

Good day, This was sent to your Facebook page on the 27th April at 10:43: Hi there I wanted to let you know that I Love Mugg and Bean! I go to tour branches in Norwood, Greenstone and The Glen as I stay in the south and my boyfriend in Norwood area. I was really disappointed last night as I know it was the opening of the one at the Glen, it was 7.30 and we went to try and get a seat and no one came to let us sit, there was a table open and another double table open. We then walked around looking at the other new stores and went back at 8pm, I think his the manager said we will have to wait as long for our drinks as we would for food (we just wanted coffee) So we ended up going to Krispy Kreme for coffee.

This has made me not want to go back, as I thought the service would change, previously we went to the mugg and bean before the renovations, we sat down with a few waiters looking at us but we left with no one assisting. I am very sad to say but they have lost our family (my boyfriend says I should own a mugg and bean as I am always there)

After sending a tick, after not receiving a response from the team, I got this from your the Facebook team - Still no email from the branch & Seems like just another standard reply. So clearly M&B are not worried about losing a whole family of customers: Hi Melissa

Thank you for taking the time to provide your important feedback, we appreciate it and are sorry to hear of your concerns.

We have passed on your comments to our team for review and action.

Should you wish a more personalised response, please do speak with a member of the management team at the store at a convenient time, or Inbox us with your cell and email address for one of the team to contact you.

Thank you again. Good Day.

*I then sent my email address and still nothing............

*I have screenshots of everything if you would like them, kindly advise me.