Mugg & Bean - please send Baristas on a course

New addition to menu - Biscoff Afrigato. Had one in Hartenbos, absolutely perfect & delicious. Vergelegen Plein - awful. Biscoff/Caramel was roughly smeared all up the glass. Espresso not hot enough (added was the waitress bad attitude with our food order). Tygervalley - same issue with caramel. Glass looks horrible, like a child had put their fingers in to lick the caramel out! Introduced it to a friend who was totally put off. Please teach your Baristas how to do this properly. Take lessons from Hartenbos. Theirs was perfect - perfect copy of the ad.