SJ
Susan J

1 reviews | Active since Nov 2016

01 Nov 2016, 09:48

Mugg & Bean King Shaka International

<p>The service is bad, we waited 55min for 3 meals the food was ice cold & looked horrible... The avo was black from most likely standing in the kitchen! When we asked the manager for the bill and advised that we would not like 2 wait another hour she told us we are rude! The service for such a big place in an airport is unreal. They need to improve the waiting time and people s****s. </p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply03 Nov 2016, 16:37
Official

Thank you very much for taking the time to report your experience with our King Shaka International branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Mugg and Bean

Customer Care