Mugg & Bean Humerail - Breakfast No Show

After such a solid experience of not being served the meal, a call finally came from Humerail M&B asking me to repeat the full matter expressed on the group's corporate website. In the aftermath the manager lacked the creativity to deal with my complaint dynamically. Maybe I would have choked to death eating that Bacon, Egg and Spicy Potato fold they so brandished as New in their menu but not present on the table.

The saga started when I stopped for breakfast with my daughter after picking her up at the airport. We thought seaview why not, options Mugg & Bean and me so eagerly relaxed to please her I said why not. We haven't seen each other in months. So we circled around and finally sat inside. We read a sign that said order at the counter ooh well here's our time to have that famous M&B breakfast that all South Africans so benchmark to dismal epic lifestyle dillusion so I just learned. Fast forward to our order , sat down waited - my daughter's breakfast is served and her warm hot chocolate. I wait thinking mine must be taking a bit to prepare. Till we thought well, is it coming? Let's give the the bod, wait more. 09:15 says my tax invoice - my watch is doing 260 on the dash 09:50 still no breakfast. She is finished. I wave to no one - no one comes. Until the till lady pops up to enquire whether I got my meal. At this time I need to go. So I gentle ask for a refund. She goes and returns for my invoice so I ask to see the manager who really apologized. But I can't have food now I'm leaving coz today I came to watch people having their breakfast while I wait for mine for a flat 35min.

The irony is that not even M&B South Africa bothered to contact me with the apology. Now I get the clueless request that I should really try and return to M&B by the stores Claire/Carol to "give them a chance to rectify" the failure. So more inconvenience on top of another. Who in their right mind would again drive back so that they can uninspiringly be served a breakfast that was forgotten? This is not a solution. It is asking me to be a fool twice. No wonder Famous Brands is closing some doors. The level of negligence and down dismal incompetence is chasing business away. The high cost of low quality.