Mugg & Bean Gateway

I made an online order directly with M&B, almost 2 hours later no ****ins still. When i called one of the staff told me no one told her about my order and she raised her voice saying it is not her fault and i shouldn't order via them (but use Mr. D), but i had order confirmation and complete processing of the payment, which i wanted a refund for.

It was almost lunch time, so didn't need the ****ins and just wanted my money back. The General Manager Costa Shabalala was very efficient and had superb soft skills and managed to remedy the situation with a complimentary coffee and ****in - which i didn't want because it was out of principle, and tone in which i was addressed as a customer who paid. But he was convincing and well-spoken.

He delivered the ****ins to my office in Umhlanga, which i want to give him a compliment for handling a very upset customer very well, even though he was not at fault for the website being not updated.

I do hope the web designers remove the Gateway branch off the online orders as they "never have drivers".

But thank you Costa for fixing the error.