1 reviews | Active since Mar 2018
Mugg & Bean FESTIVAL MALL
I have been ordering Mugg & Bean through Mr. Delivery, and the food was really good (Karaglen) up until the orders were placed at Festival mall and it has been the one bad experience after the other.
On the 16th of August I ordered 2 cheese burgers and the patties tasted like soy
Last week I bought a toasted sandwich that was cold and the bread tasted like rubber...
Today I ordered from the breakfast menu and the TROPICAL BREAKFAST had no Yogurt or Honey, paid R 66.90 for a little bowl of fruit and muesli. The Croque Madame was cold and the toast was rubber had to throw half of my meal away.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***