Mugg&Bean Clearwater Mall: You are a disgrace for your brand and that of Famous Brands.

<p>Mug&Bean Clearwater Mall: <br /> WoW - someone is having a bad morning??? Went to have breakfast and coffee this morning to finalise last weekly planning - but what a mistake it was to go to Mug&Bean in Clearwater mall. Friendly service from the waiter who actually deserves more than the 20% tip I left her. I asked for the bill to do an electronic payment with without success. She even fetched another card machine but still the machine did not allow her to do any transactions. She asked the manageress for help and was told than all their card machines are not working due to a technical issue with FNB. I asked her to please call the manager and a lady named Louise arrived. I explained to her that I don’t have any cash, she interrupted me and said that it’s my problem and not hers. I once again tried to explain that I will come back and make payment as my offices are just opposite the mall and I have a telephone conference call that I can not miss but was rudely interrupted again. On my third attempt trying to explain that I will even give her my ID and business card as security but don’t have time to draw money from the atm immediately she started shouting and threaten to call security. I told her to get security and the owner of the business but in a high pitch voice was told that she is the manageress and in charge. I told her that I will not allow her to scream and shout at me and walked out. I gave my business card to another gentleman is a black M&B shirt and told him that I will be back asap. I asked him to walk with me and take my car’s registration number as proof that I am certainly not trying to get out of a R100.00 bill.</p> <p>On the way to the office I phoned M&B and asked to speak to the owner in another attempt to explain that I have no intention to run away. I was put through to the owner names ‘Jac’ who answered like this: “JA, WHAT DO YOU WANT?” I explained that I was in his coffee shop and understand their technical issue and will pay him the R100.00 due in an hours time.</p> <p>So, hour later I arrived to make payment and demanded an apology from Louise, he refused. I am disgusted by the way I’ve been treated by Jac the owner and Louise the manager. You and your manager sir, are a disgrace to famous brands and Mug&Bean.</p> <p>I did make payment - went to the bank as demanded by the manageress and got the cash - R100 in 5cent pieces. Jac, hope you and Louise have a great day and happy counting. Some advice - change your attitude! The success of your business seems to be due to your prime position and not your service.</p>