1 reviews | Active since Dec 2017
Mugg & Bean Canal Walk
Well even with the revamp plus new ownership of the Mugg & Bean Canal Walk it fall short yet again. We stopped coming to Mugg & Bean Canal Walk due to hair on food and Milkshake having dishwasher residue in it which could be tasted. Well here is the new revamped and newly owned Mugg & Bean Canal we get there and well only 1 section has been opened for seating we get told by 3 different waiters to go to different sections to be seated only to then be told by different waiters that sorry full this and oh full this side. So we decide to go elsewhere when we walk past an hour later the side that is close to Forever 21 has been opened and people are sitting enjoying their meals....well well left disappointed again!!! We wait a month to come back and once again we are let down as we are told that the booths are all full so we ask family of 5 will have to sit at 2 separate tables to have brunch really once I whip out my phone and say that I am listing your establishment on this platform do the waiters then make provision to shift 2 tables together. Seems like a revamp of the place should be done on staff level as well. Mugg & Bean does not deserve my business for sure as you fail each time we would like to enjoy something.
Hi Natasha
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Hi Natasha
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
