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Pieter M

1 reviews | Active since Aug 2016

30 Aug 2016, 22:30

Mugg & Bean Canal Walk :(

<p>Tonight i bought a lemon poppy ****in at Canal Walk Mugg and Bean. First off, the manager was playing on her phone and i had to ask for help at the counter. Secondly, they let me stand there after giving me the ****in, not knowing whom or where i should pay. Lastly, the ****in i bought must have been a few days old, really unpleasant to eat and as hard as a rock. The dryest ****in i have ever tasted.</p>

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Replies (1)
Mugg And Bean
Mugg And Bean's reply01 Sept 2016, 14:13
Official

Thank you very much for taking the time to report your experience with our Canal walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Mugg and Bean Customer Care