1 reviews | Active since Oct 2018
Mugg & Bean Brooklyn delivers cold food
Last night my family and I ordered food with Uber eats from Mugg & Bean Brooklyn at around 19:30. All the food came except for mine, something happened, I’m not sure what an my order was left behind. I don’t really care whose fault it was but when I eventually received my food at 21:00 my food was soggy and cold as they had simply given me the same forgotten food from an hour and a half ago. I do not care who made the mistake but I should have received fresh, warm food as that is what I paid for. I’m disgusted that it took them so long to get the food to me and that they just gave me cold and soggy food. Seriously horrified. Terrible service.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***