Mugg & Bean Bayside Mall
Firstly, waiters never introduced themselves and switched without me even knowing. Had no idea who was serving me. Ordered a cappuccino which took forever. Then had to ask to order food...no one asked me if I wanted to order sonething to eat. The waiter didnt know what eggs benedict was. He had to come back 3 times to ask me what I wanted. Then cane back a 4th time to ask how I wanted mt eggs. Then came back again to tell me they dont have hashbrowns so they will give me chips...didnt ask if i wanted to change my order. Waited very long for my food. The plate was very very hot. Waiter couldnt touch it. Asked for green Tabasco (all Mugg Beans have this)...of course they didnt have any. I didnt have pepper on my table. Had to ask twice. Bacon was off...had bitter taste. If I get food poisoning from this you will definitely hear from me again. I eat at Mugg & Bean atleast 3 times a week so this is very dissapointing. There was a machine beeping the whole time I was there. Asked them what it was and to make a plan, they didnt. Very annoying as I sit here and work. Waiter was not trained at all. Couldnt hear word he was saying. Never apologised for bad bacon or for anything. What was supposed to be a nice Monday morning breakfast turned into a horrible experience and I am so put off that I dont think I will orslder eggs benedict ever again. Literally left a bad taste in my mouth.
Thank you very much for taking the time to report your experience with our Bayside Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
Thank you very much for taking the time to report your experience with our Bayside Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Mugg & Bean Team
