Mugg and Bean White River Crossing Worst Service Ever

I decided to visit the Mugg and Bean at White River Crossing for breakfast with friends and we experienced the worst service at a Mugg and Bean franchise ever! Worst decision of my life to leave my house and be subjected to such mediocracy! The waitress (Mabel) sat us down on a table that was dirty and had not been sanitized while she attended to other customers...15 minutes later she came back to clear, clean and sanitized the table which is completely outside new SA hygiene protocols and Mugg & Bean health standards even at level one. We ordered 4 cappacinos that took 20 minutes to arrive, then, placed our orders for food which took even longer to come to the table. The one cappacino arrived at the table ice cold, when we asked for a fresh hot cup, the waitress obliged but brought a fresh cappuccino in a dirty cup with coffee residue running on the side of the cup. Our classic breakfasts arrived with no butter or jam for the toast. We told the waitress and again had to wait, this time, for the butter to arrive. When we eventually spoke to the manage, who is forever missing, he expressed his kitchen was under pressure (the branch wasn't even full to capacity at the time) and that he was still "learning on the job" he's name is Abel. The manager never checked up on our table or any of the tables around us and he acknowledged that and apologized before disappearing to the kitchen once again (not sure if he serves a dual function as manager and chef?). I was highly disappointed at the lack of care and attention the staff has for customers, the lack of hygiene interventions being observed and the turnaround time for food and drinks coming out from the kitchen. Theree was a couple that left and told our waitress they were tired of waiting. Mugg & Bean head office needs to intervene to improve the service delivery levels at Mugg and Bean White River Crossing. They are loosing customers and those that experience their service are left with negative impressions about the brand.