Mugg and Bean Shocker

On Friday 29 June 2018 my wife and a friend went to Mugg and Bean Lonehill at 10.h.00. My wife ordered a cup of tea and her friend ordered a bottomless cup of coffee. After about five minutes the coffee arrived. After at least ten more minutes the waitress returned and said they had no tea but were getting some, please wait. By 10.h.30 my wife sought out the waitress, who said there was still no tea, only rooibos or Earl Grey, neither of which my wife drinks. She looked for a manager, but the staff milled around without a manager ever turning up. Some time after 11.h.00 they gave up and left. Note that a packet of tea could have been bought within five minutes from either of two nearby supermarkets. We then went into "Spill the Beans" in the Mugg and Bean website and reported the experience and total absence of any management control. Nobody from Mugg and Bean has bothered to respond.