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Julian S

1 reviews | Active since Jul 2016

04 Jul 2018, 16:57

Mugg and Bean service, quantity and food quality drops, prices increase...Good Bye, served disgarceful food recently in more than one restaurant

I have been a customer for years and always enjoyed their American breakfast and green Tea, But no longer. Recently at both Dainfern Square and at Kyalami corner the breakfast has been disgusting, undercooked black sweet potato chips (presumably old oil) cold baked beans and beef sausage with grissle in it, has been served up at both. Today I explained to Mimi (manager) at Kyalami, my issue with their food that they had served 2 weeks before. She said give them another chance, the meal came with black (old oil I presume) undercooked slap sweet potato chips. I sent it away and it came back with unburnt but still slap undercooked sweet potato chips...strike 3. In general their ****ins have no ingredients once cut open, just plain ****in as per photo shown to Dainfern manager and the green Tea pot has gone to be replaced by a cup with bits in it. Bye Bye for good M&B your produce is getting poor and cheap, service is deteriorating badly, need to ask repeatedly for a bill or a waiter, yet more and more expensive The End.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply09 Jul 2018, 13:56
Official

To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Mugg & Bean Team

Customer Care Line: ***