AB
Anthoney B

1 reviews | Active since Mar 2014

03 Sept 2016, 07:27

Mugg and Bean Montecasino

<p>on Friday evening myself, my cousin and my friend decided to go to Mugg amd Bean at Montecasino. We got a table and the waiter brought us some menus. When he took our drinks order he requested to see our proof of age. I myself am 22 and my two companions both 24. We showed our drivers license which he accepted and proceeded with the order. 5 minutes later he came back saying that they do not accept liscenses as proof of identification/age. I proceeded to chat with the manage whom was standing and chatting on his phone like there was no tomorrow. When questioned about the proof of idetification he said the owner does not accept it. I mentioned to him that i have been at that exact Mugg and Bean on numerous occasions where i had a drink and was not asked for any identification. His response was"times change" and he returned his attention to his phone. I have worked in hospitality myself and i find the manner he responded to me totally unacceptable. And that proof of identification cannot be made via your license???? Very little people carry around their green book if they have got their license handy.</p>

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Replies (2)
Mugg And Bean
Mugg And Bean's reply06 Sept 2016, 11:58
Official

Thank you very much for taking the time to report your experience with our Monte Casino branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Mugg and Bean Customer Care

AB
Anthoney B's update22 Sept 2016, 18:52
Reviewer Update

I am glad to receive a response, even if it looks like an automated response. I have still to this day not received any further communucation regarding this matter. It just shows you how little Mugg and Bean really car about unsatisfied clients.