NV
Naidoo V
1 reviews | Active since Jul 2012
26 Apr 2019, 21:22
Mugg and Bean Kyalami Corner - Do Not Eat The Banana Cake With Peanut Butter - Not Worth It!!!
Poor experience at Mugg and Bean Kyalami Corner (Midrand). I read the reviews on Google reviews (which said good things about this restaurant) regarding this restaurant and stopped to try their banana cake (with peanut butter frosting), to my disappointment this was a bad idea. My wife spoke to the waiter regarding how bad this cake was, maybe it was stale ? The waiter had no comment, we paid and left. I didn't see the waiter bring this to his manager's attention. Your slices of cakes are not that cheap, please provide your customers with value for money!!!
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Replies (3)NV
Naidoo V's updateReviewer Update
04 May 2019, 10:32Nobody from Head Office cares about their customers to contact them, well done Mugg and Bean!
NV
Naidoo V's update04 May 2019, 10:32
Reviewer Update
Nobody from Head Office cares about their customers to contact them, well done Mugg and Bean!
Mugg And Bean's replyOfficial
14 May 2019, 10:23Hi Naidoo V
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
Mugg And Bean's reply14 May 2019, 10:23
Official
Hi Naidoo V
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
NV
Naidoo V's updateReviewer Update
16 May 2019, 09:48Good day, no reply yet from anyone at Mugg and Bean.
NV
Naidoo V's update16 May 2019, 09:48
Reviewer Update
Good day, no reply yet from anyone at Mugg and Bean.