Mugg and Bean Kenilworth is the worst!!

The below was an email I sent to Mugg and bean Kenilworth centre and I just never received a response from them until now !! First time at mugg and bean kenilworth and it's just horrible I hope you guys will take this info or feedback and make the changes I came for my birthday breakfast and there's nothing to keep the kids occupied no crayons or coloring and before you reply and say it's because of covid that's a ****p excuse because soon we won't even be wearing masks (if you have not watched the news or the president.

Then the kids menu says fruit sticks and yoghurt . But what we got were fruit pieces with plain yoghurt kids don't eat plain yoghurt and the menu is misleading. We had to ask for our next cup of bottomless coffee instead of the waiter being proactive and refilling it instead he walks to the kitchen saying ' ooh I'm hungry' !

Then the food we ordered was extremely oily eggs benedict and a omelet for my husband that amount of oil in food really is not healthy. Why is there a sign that says laptop free zone ? That's chasing business away.

Also what would be nice if there was a wireless charging option for our phones because you have blocked off the charging ports it seems ..to go through all of this for a free birthday slice of cake and coffee for food we could have made at home but chose to spend our money at your restaurant we could have gone elsewhere..the only thing I really enjoyed was the red cuppachino...also if you not going to serve what's on the menu then either change the menu or remove the item ..

Thank you

Kind regards

Disappointed customer

My second email to them today also i left put some info about the cake in the previous email .

Hi I would like to know why there has been no response to my email the cake that was meant to be for your birthday promo was off as well i had to ask the manager to change it to a lemon slice instead!