Mugg and Bean Harrismith *****ing my money

Check your bank statements as M&B has ****** money from me recently.

M&B Harrismith billed me for 2 coffees but only delivered 1.

When I saw the extra charge on my bank statement I called M&B Helpline, the lady said she will look into my issue. Still waiting. I then listed it at their helpdesk via email, still waiting.

Is M&B in financial trouble? Is *****ing from customers their thing these days? They can't be bothered to respond to my complaint, so I'll not bother them with my money either. Fortunately there are other shops at the Engen complex, and I will be spending money at these other shops in the future, both for early morning coffees and afternoon lunches.