Mugg and Bean Fleurdal Mall not worth it

Unsatisfactory experience at Fleurdall Mall, Bloemfontein. They didn't have ingredients for a special menu item, so we started strong by having to change our drink order. The newly advertised chilly bowl also didn't have all the ingredients and only filled half of the bowl. The rice was extremely overcooked. If you know you don't have ingredients available, why not inform the customer that they will be missing part of their full-priced meal? So we literally paid for something we only got about 60% of. The hash browns on the Eggs Benedict were soggy, the tomato slice was twice as thick as the hash browns. Asked for crispy bacon but got soggy ham instead. Ordered soft eggs, but got hard instead. The staff are friendly but our waiter was constantly fiddling on his phone the whole time we were there and taking the order with a ringing phone in hand. And the fact that we weren't informed by the kitchen and waiter about the fact that we would be paying full price for a meal that had missing ingredients is unacceptable.