WM
Wendy M
1 reviews | Active since Jan 2011
23 Jul 2015, 14:32
MUGG AND BEAN COFFEE CAPSULES
This is the second box of Mug & Bean Coffee capsules- well their slogan giving you more and more is a joke. Half the capsules from the first box instead of giving a full expresso cup of coffee gave only a mouthful. I let it ride thinking it might be my machine tried other capsules all worked just fine. Recently bought another box same thing happening. Tried phoning the customer care - eventually get through and no help, the person on the other did not understand what I was talking about and kept asking if I wanted to complain about a 'canister\. Then asked to be put through to a manager or supervisor got cut off
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Mugg And Bean's replyOfficial
24 Jul 2015, 08:43Hello wendymc,
Thank you very much for taking the time to report your experience with our PICK N PAY branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our PICK N PAY branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Mugg And Bean's reply24 Jul 2015, 08:43
Official
Hello wendymc,
Thank you very much for taking the time to report your experience with our PICK N PAY branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care
Thank you very much for taking the time to report your experience with our PICK N PAY branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards
Mugg and Bean Customer Care