1 reviews | Active since Mar 2010
Mugg and Bean Centurion worst experience
I ordered food and waited a long time. They were quite busy so I was patient. But when the third table whose people came in long after me got their orders I was not happy. Eventually someone came and asked me if I am ok. I said that I haven't got my order yet. He stayed away a long time and then came and told me that the order will be there in 5 minutes. An hour after I ordered? The waitress that took my order were more interested in chatting than helping. So I said I don't want the food anymore and I'll pay for my latte. I paid and when the waitress tried to short change me. That's when I lost it! This place or any of their branches will never see me again. And I'll tell everyone about my experience.
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***
To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the store manager and the area manager for the store in question. A representative from the store and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Mugg & Bean Team
Customer Care Line: ***