NG
Neliswa G

1 reviews | Active since Jun 2018

10 Jun 2018, 15:05

Mugg and Bean centurion mall safety harzoud

A waiter, by the name Nomsa pours hot coffee on a customer lap, she then couldn't care less about the burning customer, she is busy wiping the table. There is no reaction from her colleagues to come to her rescue or save the customer even though she crying for help as she is burning.

It's really appalling!! You can tell the team doesn't know how to deal with such harzoud let alone teamwork. Others just left Nomsa to deal with her issues. There is no sense of urgency whatsoever. What about the burning customer, I scream, they just all look at me as if I'm crazy.

You are lucky this was not happening to me. I would really sue the restaurant. You better do something about this or you will go down with endless litigations.

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Replies (1)
Mugg And Bean
Mugg And Bean's reply12 Jun 2018, 14:43
Official

To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Mugg & Bean Team

Customer Care Line: ***