Mugg and Bean Baywest Mall

<p>was at Mugg and Bean Baywest mall last night (20 December) for supper. the service was very poor. firstly my wife ordered her meal and wanted to try the rosemary salted fries as a side, her fries then come with no rosemary salt or even salt on them, we let the waiter know and he takes it back to the kitchen and comes back and they put one sprinkling of rosemary salt in the middle of the fries, never mind the rest of the fries on the plate that had no rosemary or salt.</p> <p>then with my order, i ordered a omelette and a side salad. my food comes with no side salad, a different waiter brings our food to us so maybe its still coming and so i just remind him about my side salad, he then asks if i want anything else, i said i would like some sweet chilli sauce please as i like sweet chilli with eggs, he says sure and goes off to the kitchen. 10 minutes pass and still no side salad or sweet chilli sauce. which is started to irritate me as i would like to eat my salad first and then the omelette and the omelette is getting cold. i then wave over my waiter and he acknowledges me and then heads to the bar. 5 more minutes pass and i have to wave him over again to remind him i wanted to ask him something. i then ask him where is my side salad i original ordered and he says to me coming now, then i see him go over to the PC and put in the salad order. so it was never ordered. never mind the second waiter also did not check on side salad and still no sweet chilli sauce. side salad eventually comes, 20 minutes after my omelette arrived. to make matters worse every time i tried to wave down the manager she would never look around, seemed like she was ignoring her customers and dealing with her own issues. we were then done with our food, and i tried to call over the waiter again and he again acknowledged me and went to the bar again, and only came back to me after i have to wave him down a fourth time. </p> <p> </p> <p>when he eventually came to me i asked for the bill and 5 minutes later still no bill and then asked him again and he looked as if it was the first time i asked him. he then went to PC to get bill and had a little argument with manager and she waved him off, still no bill he then tried again to do the bill and had to get manager to use her fingerprint on the pc to get our bill so i dont know why she would have waved him of the first time if he needed her fingerprint for a waiting customers bill.</p> <p> </p> <p>all in all, everything took too long and had to be asked for several times in order to get it. totally unacceptable. and if you going to advertise rosemary salted fries, make sure all the fries have rosemary salt on. </p> <p> </p> <p>i have eaten there 3 times now and all 3 times have been below average service with last night been the worst.</p> <p> </p> <p> </p>