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daniellesaunders D

1 reviews | Active since Sept 2016

15 Oct 2018, 23:05

Mug and bean wonderpark horibble service and attitude

What a experience So I took a business partners with me to mug and bean because I know the food is great We order and receive chips that are rock hard with our meal sandwich that was as dry as the khalaharia desert blue cheese sauce that was off I called the waiter to please redo our food so a bit and she returns with the same chips just refried and half of them was burned we ended up leaving half our food and of course the chips the manager was called I asked her if the perhaps changed the chef she was leaning with one hand against the wall very rude reply why and no I said to her that i always eat here and I am very disappointed in this meal was not up to standard at all she then rep**** what u want,Do u want the food for free I said to her no I'll pay for my meal and tip the waiter as she was excellent but I'm just letting u know that I wouldn't come here again as the food was really bad and her attitude towards me was falgure I'm not impressed at all still having her hand on the wall and swinging her head around we then got up and paid for the meal and of course tip the waiter I will never ever ever bring anyone to the wonderpark branch to eat again

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Replies (1)
Mugg And Bean
Mugg And Bean's reply26 Oct 2018, 14:09
Official

To hear you had an experience like this makes us just as upset and we will be resolving this matter for you. A Mugg & Bean Customer Care agent has been notified of this matter and they have escalated it to both the restaurant manager and the area manager for the restaurant in question. A representative from the restaurant and from our Customer Care team will be in touch with you directly to ensure this matter is resolved swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Mugg & Bean Team

Customer Care Line: ***