Mug and bean carnival , bad service and incompatent manager

I am Karien , we are regular customers at carnival mall mug bean

Today was one of the worst services and food I have ever had

I ordered a frozen moga for the manager to tell me afterwards it is supposed to be hot .never complained left is

Secondly orders chock chip cookie sorry we don't have them a cream cake of sorts sorry we don't have

Then ****ins that was dry .

So after waiting 30 min for our coffees .wrong coffe mine , having to choose the third option on menu .

The manger offered me another dry ****in

His words was he can't bake everything fresh

This will be the last time we visit mug a bean

My husband is a regular customer across all mug and beans as he travels a lot

He will also not support mug and bean any more

One should get what you pay for and the manager should be trained to have manners and actually agree to Taste the complaint or actually offer some sort of apology and not excuse after excuse . And they give you paper straws saying it is the in thing half way thru the straw is collapsed

Mug and bean service has gone down badly

Looks like mug and bean carnival is more worried about saving money than giving quality food or service