Mug a Bean lost their standards.

I don't think Mugg and Bean is worried about their standards any more. I was at Bayside Blouberg ordered Tea waited 13 min before anybody came to light and when it arrived the teapot had no lid but a saucer on top the black cup had a great chip in it. When i called the manager to bring it under his attention, he apologised said they would rectify the problem , 15 min later i got up and walked out. The table next to me broke a pepper mill they told the waiter and bu the time i left nobody came to clear the table and floor. Then i get to the airport in Cape town ordered Tea. The teapot had no lid but a white saucer on top the milk jug was a cardboard cup and the tea pot had a great white chip in it. The gentleman next to got his tea in a seathrue cup. What happened to the standards of Mug and Bean.