1 reviews | Active since Feb 2016
Misleading Menu
i was at Gold Reef City on Saturday and decided to eat at the Mugg & Bean store. I looked at the menu and decided the image of the \BBQ Pulled Pork Torta\" looked awesome. The sandwich that came out of the kitchen was nothing like the one represented on the menu. The real one had a few chunks of pork smothered in a BBQ sauce. There was more sauce than meat. I searched through the sandwich to try find the pineapple and was successful (there was one piece of pineapple). The side is 3 onion rings. and the cost for all of this is R54.90. <br> <br> I took pictures of the two as reference. I then sent an e-mail via the customer care e-mail on the Mugg & Bean web site on Monday. I have had no response!<br> <br> very disappointed!"
Thank you very much for taking the time to report your experience with our Gold Reef City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,
Thank you very much for taking the time to report your experience with our Gold Reef City branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Mugg and Bean Customer Care
Best regards,